Frequently Asked Questions
ABOUT MARS COOKWARE MANUFACTURER

Thank you for your interest in our stainless steel cookware product line. At present, our minimum order quantity is 1000 sets. However, we understand that as a new client or first-time cooperation, it may be difficult to commit to such a quantity. Therefore, we are happy to offer a reduced MOQ of 500 sets for your convenience. We look forward to working with you and trust that this arrangement will help establish a beneficial long-term partnership.

We would like to inform you that the lead time for stainless steel cookware, as well as the delivery duration, may differ depending on various factors such as order quantity, customization requirements, and our production schedule. Usually, the lead time takes up to 45 days, but during peak seasons, it may take longer, up to 60 days. Please feel free to get in touch with us for any further inquiries or concerns you may have. We assure you of our utmost dedication to providing you with high-quality products within the specified timeframe.

At our facility, we provide our valued customers with flexibility in payment methods through T/T (Telegraphic Transfer), L/C (Letter of Credit), and any custom agreement that we may reach. We encourage our distinguished clients to communicate effectively with our sales team to identify the most fitting payment option for their order. Contact our team today to discuss the possible approaches and ensure a seamless payment experience.

We would be pleased to offer free samples for your evaluation, provided that you utilize our existing molds. Please note, there will be a shipping or express delivery charge that will be your responsibility. Thank you for considering our products and we look forward to the possibility of working with you.

Mars is a highly reputable stainless steel cookware manufacturer that meticulously adheres to our clients’ requirements from the outset. Only after receiving our clients’ confirmation do we produce mass products, ensuring that our materials and crafts for bulk production are consistent with the samples. We prioritize quality and reliability in our manufacturing process and pledge to deliver nothing but the best to our clients.

It would be our pleasure to assist you in designing your company’s logo and branding it on your customized stainless steel cookware sets. We like to offer this service to our valued clients free of charge. Our team of skilled designers will work with you to create a logo that accurately represents your brand and will display it prominently on your stainless steel cookware sets.We are committed to ensuring that you are completely satisfied with the end result.

Our pricing structure is subject to variability due to various factors including customization requirements, quantity of order, and prevailing market conditions. To obtain a personalized quotation and pricing details for your specific order, we suggest that you reach out to our esteemed sales team. Mars cookware look forward to providing you with the necessary support to meet your needs.

We understand that meeting market requirements is crucial for your satisfaction. As part of our commitment to professionalism, we assure you that we can meet your required certifications and reports prior to shipment. In order to ensure that we meet your specific standards and certifications, it is important for us to receive information on your requirements during the sampling process.Rest assured that we will do our utmost to provide you with quality products that meet your expectations.

We are pleased to provide you with the option of sending one sample of your customized stainless steel cookware set to a reputable inspection company such as SGS, BV, or INTERTECH. We will gladly assist in arranging for the item to be tested and testimonials retrieved. Please note that all related expenses will be your responsibility. Thank you for considering this option to ensure the highest quality and satisfaction with your order.

At Mars, we prioritize the quality of our products as it directly impacts the lives of our customers. To maintain the highest standards of quality, we have implemented stringent quality control measures and inspections before every shipment. Our commitment has resulted in zero return incidents since the establishment of our company. In the unlikely event of any issues, please inform us, and our team will work diligently to find the best solution for you. We take pride in our products and are dedicated to delivering the best to our customers.

Our company adheres to a strict quality control process to ensure that our products exceed the highest standards. Our manufacturing practices involve the inspection of raw materials, monitoring of the production line, and extensive product examination before finalization. Our dedication to providing top-quality cookware remains unmatched, as we aim to deliver a satisfying experience to our esteemed customers. You can rely on us for superior quality products and exceptional services in meeting all of your culinary needs.

Our stainless steel cookware sets are crafted using high-quality materials such as 201SS, 304SS, 430SS, aluminium sheet, and iron sheet, in accordance with the specific needs of our clients. We take pride in providing products that meet the requirements of various markets, while ensuring the utmost level of quality.

Mars team is dedicated to providing excellent customer service both before and after the sale. If you encounter any problems with our products after purchase, please do not hesitate to contact us. We are available to offer assistance at any time and from any location to ensure that your concerns are addressed promptly and effectively.

We would be pleased to offer you a discount if your orders for our stainless steel cookware meet certain criteria, such as a large quantity or a long-term contract. Please let us know the details of your specific requirements and we will do our best to provide you with a competitive pricing proposal.

Sure,If the products you are interested in have undergone testing, we would be happy to provide you with references. However, if they have not been tested, we will need to arrange for third-party testing. Please note that all expenses associated with testing will be your responsibility.

Under normal conditions of use, stainless steel cookware has a service life of up to 10 years or more. However, improper usage such as dry burning and long-term loading of strong acid substances, in addition to man-made damage, can reduce its lifespan. We recommend proper care and usage of stainless steel cookware to ensure longevity and optimal performance.

It is imperative to prevent the dry burning of stainless steel cookware on the stove. Overheating the cookware for extended periods can result in the destruction of its multi-layer structure at the bottom, potentially leading to deformation or even separation. It is crucial to exercise caution when cooking with stainless steel cookware, regularly monitoring the temperature and ensuring that there is sufficient liquid in the pan to prevent dry burning. Proper care and attention will help to maintain the integrity and longevity of the cookware, ensuring that it continues to perform optimally for years to come.

Our organization typically offers FOB or CIF quotation terms, complemented by international transportation. We appreciate that your company might have a designated shipping company already, and we would be happy to coordinate with them regarding transportation arrangements. However, if you don’t already have an established shipping partner, we would be delighted to assist in arranging this for you.